DOES YOUR LAW FIRM NEED A CUSTOMER SERVICE DEPT?
The story of Hardison & Leone's investment in a client ombudsman, courtesy of The Common Scold. Don't miss her link round-up.
Posted by Laurel Newby on February 24, 2005 at 10:41 AM | Permalink
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» I love Customers, That's Why I don't Like Customer Advocates from JSLogan
My revenue radar alerted me to a potential hazard when I saw the words quick and easy way to improve your client relationships. Not wanting to be critical of the words chosen, I知 concerned people with actually think there are quick and easy ways to a... [Read More]
Tracked on Feb 25, 2005 1:27:30 PM