Which Came First: Lawyer Discontent or Client Dissatisfaction?

Like Future Lawyer (see prior post), over at Legal Sanity, Arnie Herz is pondering a philosophical question of his own:  Which came first, lawyer discontent or client dissatisfaction? Herz's post responds to a recent BTI Consulting Survey (courtesy of Gerry Riskin) that found that only "30.7% of large and Fortune 1,000 companies recommend their primary law firms" and that "an astonishing 53.7% of clients ousted their primary law firms in the past 18  months."  Herz cites further comment at Bob Ambrogi's site explaining that "a root cause of unhappiness is law firm failure to keep up with what's important to clients. All of this makes sense to Herz, except that he still can't figure out whether lawyers have given up paying attention to clients because of malaise about their work -- or whether client dissatisfaction with lawyers has driven lawyers into a state of despair. No matter the source of the problem, if lawyers are losing clients, then right now, they're on the losing end of the cycle -- and need to snap out of their malaise and get in touch with what their clients want if lawyers want to continue practicing law at all.

Posted by Carolyn Elefant on March 7, 2006 at 01:57 PM | Permalink | Comments (0) | TrackBack (0)

TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a00d8341cce2453ef00d8355ea50069e2

Listed below are links to weblogs that reference Which Came First: Lawyer Discontent or Client Dissatisfaction?:

Comments

 
 
 
About Incisive Media | About law.com | Customer Support | Privacy Policy | Terms & Conditions