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Sweet Lessons for Law Firms, From a Vending Machine

Following in the tradition of Forrest Gump, who discerned the meaning of life from a box of chocolates, Neil Squillante of Technolawyer shares some sweet lessons about law firm management that he's learned from observing the vending machine in his office.  For example, Squillante noticed that the vending machine operators don't increase the amount of popular items like Peanut M&Ms, even though they disappear in just a day or two after the refill.  The lesson here for law firms is to capitalize on trends as quickly as possible so as not to lose clients in the way that the vending machines lose dissatisfied, M&M-craving customers.  Likewise, firms should meet deadlines, recognizing that clients rely on them just as customers rely on the vending machine having their preferred candy available for an afternoon fix. 

Lawyers would do well to keep the vending machine analogy in mind.  After all, vending machines that don't work properly often get pounded or kicked.  You wouldn't want the same thing to happen to your law firm, would you?

Posted by Carolyn Elefant on May 28, 2008 at 02:28 PM | Permalink | Comments (1)

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