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What Do Clients Really Think About Outsourcing to India?

I've posted previously, here and here about some of the concerns that law firms have raised about offshoring legal work to India.  But truthfully, who cares what the lawyers think about offshoring?  After all, they're not paying the bills.  By contrast, we rarely hear about legal outsourcing from the perspective of corporate clients who actually use these services.

Until now.  At Prism Legal, Ron Friedmann summarizes a presentation by Connie Brenton, Assistant General Counsel for Sun Microsystems, on the company's experience with outsourcing.  Brenton described that Sun began to explore the LPO (legal processs outsourcing) option in 2005 to reduce its legal costs. Unfortunately, the company's offshoring efforts had a rocky beginning with a contract review project in 2006.  However, the second project fared better because Sun required much more training and process guidance, even providing its own project manager and contract templates. 

Bottom line:  Sun enjoyed substantial savings and continues to use LPOs. 

Posted by Carolyn Elefant on July 17, 2008 at 11:19 AM | Permalink | Comments (3)


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