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What Do Clients Really Think About Outsourcing to India?

I've posted previously, here and here about some of the concerns that law firms have raised about offshoring legal work to India.  But truthfully, who cares what the lawyers think about offshoring?  After all, they're not paying the bills.  By contrast, we rarely hear about legal outsourcing from the perspective of corporate clients who actually use these services.

Until now.  At Prism Legal, Ron Friedmann summarizes a presentation by Connie Brenton, Assistant General Counsel for Sun Microsystems, on the company's experience with outsourcing.  Brenton described that Sun began to explore the LPO (legal processs outsourcing) option in 2005 to reduce its legal costs. Unfortunately, the company's offshoring efforts had a rocky beginning with a contract review project in 2006.  However, the second project fared better because Sun required much more training and process guidance, even providing its own project manager and contract templates. 

Bottom line:  Sun enjoyed substantial savings and continues to use LPOs. 

Posted by Carolyn Elefant on July 17, 2008 at 08:19 AM | Permalink | Comments (3)

Comments

That's the best thing to do for many companies, to use LPO, who wants to outsource outside the country. Legal matters are really effective, especially in business.

Posted by: Customer Care Representative | Jul 17, 2008 9:02:08 PM

Its just the matter of being more efficient in the transitional competitive platform. Sincerely, with all the advent of sophsticated technology, the time has come to consider Global Resources as one and the person who uses them effectively, is certainly have the edge.

Moreover, I believe LPO's is a blessing for the growing small businesses, we ourself have assisted growing companies to cut more then 50% on their legal expenditure.

Thank you,

Avish
www.ProdigyLegal.com
Blog: www.prodigy-legal.blogspot.com

Posted by: Avish | Jul 18, 2008 2:24:03 AM

I'm a service provider, not a client so I guess I am biased. It certainly doesn't surprise me that base cost, rather than value, is as usual the main factor in the equation. But if you look at the two comments above mine you will see poor grammar and poorly communicated statements. If it's hard to create a clear comment, it is likely to be much harder to craft a well-written document when there are language differences.

Posted by: Laurie | Jul 18, 2008 8:41:42 PM

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