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Wells Fargo Sued Over Mortgage Rep's Request for Naked Customer Pics

This is a good one. Consumerist posted yesterday about a lawsuit filed in New Jersey by a homeowner who claims a Wells Fargo customer service representative demanded that she engage in a little sexting with him before he would correct an error on her account.

The complaint is online at the Huffington Post. It seems as though "Michael" was looking for a little quid pro quo in the form of naughty photos of plaintiff Jamie Nelson, and said her request to reverse an erroneous transaction could be expedited if the two could have some "photo fun." The way the complaint is worded, it sounds like the request for naked pictures was not explicit (no pun intended). His suggestion that the plaintiff send him photos was preceded by the question "Are you near a bathroom?" which, she alleges, "clearly implied" that she should be less than fully clothed.

Nelson didn't give in, but rather "spend [sic] the entire day attempting to convince him to reverse to [sic] the transactions." Really? How long would you stay on the phone with an operator who insisted that you send him nude pictures before asking to speak to a supervisor?

Wells Fargo claims to be "taking the allegations seriously," which likely means Michael will need to find a new job and Jamie will get some spending money. 

Posted by Eric Lipman on May 25, 2010 at 12:04 PM | Permalink | Comments (4)


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