Whither the Nordstrom's Employee Handbook Contained on an Index Card?
Via Consumerist I came across an interesting story about the Nordstrom department store. According to a book called "The Nordstrom Way", the company for years had an employee handbook that consisted solely of a single 5 inch by 8 inch index card. The card, shown below, proclaimed that the company had "only one rule... Use good judgment in all situations."
Of course, such simplicity and quaintness was probably doomed to not survive in our litigious society, and according to Nordstrom's Wikipedia page, "new hire orientations now provide this card along with a full handbook of other more specific rules and legal regulations."
If this is true, I guess you can now say that Nordstrom still has only one rule, broken out into a handbook of sub-parts and regulations. Are there any Nordstrom's experts out there who can confirm or deny the death of the single index card handbook at the company?
Image: The Nordstrom Way
Posted by Bruce Carton on October 29, 2010 at 12:53 PM | Permalink
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