Oregon Woman Learns She Has Been Banned by UPS From Home Deliveries
You already know that I'm a sucker for the stories where a corporation rolls out its ultimate "death penalty" punishment on a customer, such as "you can never come here/buy here/eat here/Facebook here again!" So it should be no surprise that I'm writing about Deborah McCarthy, who was recently advised by UPS that she will never have a package delivered to her house by UPS again. The Beaverton, Ore., woman was advised by UPS that all of her future packages must be delivered to a neighbor.
What caused UPS to drop the hammer on McCarthy? The Oregonian reports that the ban began in mid-April, when McCarthy, whose ability to drive is limited due to a medical condition, attempted to use UPS to return an item that had arrived broken. McCarthy says the UPS driver who came to her door appeared to be in a bad mood from the moment he arrived, and things got worse from there. The driver
rather aggressively grabbed for the box after handing her another, new delivery.
As he started down the driveway, she looked at the new package and commented that it looked a bit banged up, too.
"Then he just spun around, stormed back up and got in my face saying, 'You want me to take that one, too'" said McCarthy, who admitted she was home alone and a bit scared. "I slammed my door and said, 'Maybe.'"
And thus began the UPS ban on Deborah McCarthy. A UPS spokesman told The Oregonian that the company knows McCarthy wants packages delivered to her home, and not to her neighbor, but "as it stands, "UPS will not deliver to her house." The spokesman would not explain why.
McCarthy says she has heard that UPS claims she "seemed threatening" but points out that she is 5-foot-2-inches tall and weighs about 100 pounds. Her neighbor, who may be biased because he is stuck receiving all of her UPS packages, says McCarthy is "about as dangerous as my seven-pound Chihuahua."
Posted by Bruce Carton on November 19, 2010 at 02:57 PM | Permalink
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