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Voice Mail: The Next Casualty of the Internet Age

In this Internet Age, we've watched as typewriters, then bicycle couriers have gone the way of the mastodon and the woolly mammoth. Next up on the endangered species list (besides the polar bear)? Voice mail.

As Larry Bodine writes at Lawyer Marketing Blog, increasingly, text messaging is replacing voice mail as the primary communication tool for the Internet generation.  As Bodine discovered in a conversation with his son,  text messaging is more convenient, not to mention less expensive, than voice mail.  Voice mail requires several steps, from calling the number, to entering a password, then listening to the message and writing it down.  Text messages, by contrast are easier to send and retrieve.  In fact, Bodine's son shared that he lets voice mail messages pile up for three days so that he can check them all at once and save on cell phone minutes.

I too prefer text messages, or at least e-mail to voice mail, but many of my opposing counsel aren't yet that technologically advanced. In some cases, I'm still forced to leave calls with a human, my least favored technique, since it takes too long to spell out my name and just increases the likelihood for error.

Have you phased out voice mail in your practice, or do you prefer it to text or e-mail messages so much that you're fighting to save it from extinction?

Posted by Carolyn Elefant on September 11, 2008 at 10:50 AM | Permalink | Comments (5)


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