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The World's Most Client Friendly Firms

Which international law firms stand out for the client care they provide and the quality of their service? The International Law Office, a legal newsletter publisher based in London, put that question to some 1,500 corporate counsel worldwide and tallied the results to come up with its 2008 Client Choice Awards. The awards honor the top firm for client service in each of 47 countries as well as one overall international winner.

That top honor went to Allen & Overy, which the survey describes as "knowledgeable and quick to respond to queries." In the United States, the firm deemed most client friendly was Jones Day, which the survey commended for its "dedication to both the profession and the service of their clients." In the United Kingdom, the survey singled out DLA Piper, quoting a client who said, "We were delighted with the service we received." Other firms honored included Blake, Cassels & Graydon in Canada; Baker & McKenzie in China; Freshfields Bruckhaus Deringer in Germany; Holman Fenwick Willan in Hong Kong; Mori Hamada & Matsumoto in Japan; and Chadbourne & Parke in Russia.

The survey asks corporate counsel to assess firms based on a number of factors, including the quality of their legal advice, their value for the money, the effectiveness of their communications, their response times and their commercial awareness. In a post here in July, we noted the winners of the ILO's Global Counsel Awards, which it presents in cooperation with the Association of Corporate Counsel.

Posted by Robert J. Ambrogi on October 2, 2008 at 05:44 PM | Permalink | Comments (0)


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